{"text_format":"2","workbook":"xlsx","n_sheets":2,"sheets":["家政","二手市场灵活用工"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"家政","index":0,"n_rows":80,"n_cols":46,"rows_kept":80,"cut":false,"hidden":false,"merged":[]}
[]
[null,"1、系统组成"]
[]
[null,null,null,"功能模块",{"$nulls":5},"终端形式",{"$nulls":10},"使用者",{"$nulls":8},"功能"]
[null,null,null,"运营管理端",{"$nulls":5},"web",{"$nulls":10},"优鲜信运营人员",{"$nulls":8},"管理商家入驻、订单统计、财务统计等"]
[null,null,null,"商家管理端",{"$nulls":5},"web",{"$nulls":10},"入驻平台的商家",{"$nulls":8},"查看自己订单，管理服务人员、财务对账等"]
[null,null,null,"服务人员端",{"$nulls":5},"移动端H5页面-内嵌在优鲜信公众号",{"$nulls":10},"商家的家政服务人员",{"$nulls":8},"完成订单、自己设置排班等"]
[null,null,null,"业主端",{"$nulls":5},"移动端H5页面-内嵌在优鲜信APP",{"$nulls":10},"使用家政服务的业主",{"$nulls":8},"下单、支付、核销、评价"]
[]
[null,null,null,"开发语言：java"]
[null,null,null,"开发框架：请事前提供，双方讨论后决定"]
[]
[]
[]
[null,"2、系统功能"]
[]
[null,null,"系统使用者包含如下角色："]
[null,null,"角色",{"$nulls":8},"说明"]
[null,null,"优鲜信运营人员",{"$nulls":8},"优鲜信公司运营人员、管理团队等等"]
[null,null,"入驻平台的商家",{"$nulls":8},"各个家政公司，包含公司与个体工商户"]
[null,null,"商家的家政服务人员",{"$nulls":8},"家政人员，可以属于商家，也可以以个人身份入驻平台"]
[null,null,"使用家政服务的业主",{"$nulls":8},"业主或者任意下载app，想使用家政服务的客户"]
[]
[null,null,"系统使用流程："]
[null,null,"商家入驻",{"$nulls":8},"商家/个人通过其他宣传途径了解平台，联系客服，提交资料，资料包含营业执照/个人身份证/其他资质要求等"]
[{"$nulls":11},"运营人员收到资料，确认无误之后将资料上传至系统，并给商家开通账号"]
[{"$nulls":11},"每个商家单独设置分账比例(如无法实现则平台统一，比例可配置)"]
[]
[]
[null,null,"商家上架产品",{"$nulls":8},"商家创建服务人员账号，在线支付保证金，设置服务标准，然后进行上架。"]
[{"$nulls":11},"商家设置地点以及服务半径，在半径内的顾客可以预约，超过距离的不提供服务"]
[{"$nulls":11},"商家设置每次服务评价可获得的积分"]
[{"$nulls":11},"每个服务人员根据专业度有不同的级别，每个级别定价不同。"]
[{"$nulls":11},"商家能够发布优惠券"]
[]
[]
[null,null,"客户下单",{"$nulls":8},"客户进入主页面可浏览各项家政服务，可按公司查看，可按个人查看，公司与个人均按评分排序"]
[{"$nulls":11},"客户选择某个服务人员进行预约，预约时间以半小时为单位，并进行在线支付，支付成功后被预约人员收到"]
[{"$nulls":11},"手机短信通知。同时商家以及服务人员进入系统均可见到订单。"]
[{"$nulls":11},"对某个服务人员来说，如某个时间段已被别人预约，或者服务人员设置为休息，则不可预约。"]
[{"$nulls":11},"不同客户两次预约之间至少间隔半小时，给服务人员预留出在路上的时间。"]
[{"$nulls":11},"下单时能否使用积分待确认"]
[]
[null,null,"上门服务",{"$nulls":8},"服务人员在指定时间上门服务，并完成订单/核销订单"]
[]
[]
[null,null,"业主评价",{"$nulls":8},"业主对服务人员进行评价，评价维度包含专业度/服务态度/守时情况/有无乱收费等"]
[{"$nulls":11},"评价后业主获得积分。商家有一次机会针对评价进行回复，商家不可删除回复。平台管理员有权删除评价以及回复。"]
[{"$nulls":11},"根据服务人员获得的评价计算商家评价。"]
[]
[null,null,"备注：",{"$nulls":8},"参照58同城的家政服务"]
[]
[]
[]
[null,"3、外部系统对接"]
[null,null,"业主端要嵌入到现有优鲜信APP中，根据手机号实现双方用户互通"]
[null,null,"另外，有如下接口可供家政系统使用"]
[]
[null,null,"获取业主家庭住址",{"$nulls":8},"传入参数：",{"$nulls":4},"业主手机号"]
[{"$nulls":11},"传出参数：",{"$nulls":4},"业主小区名称+房屋地址"]
[{"$nulls":11},"功能",{"$nulls":4},"获取目标手机号的房屋地址"]
[]
[null,null,"增加积分",{"$nulls":8},"传入参数：",{"$nulls":4},"手机号、积分数量"]
[{"$nulls":11},"传出参数：",{"$nulls":4},"成功/失败"]
[{"$nulls":11},"功能",{"$nulls":4},"向目标手机号增加指定数量积分"]
[]
[]
[null,null,"积分移动",{"$nulls":8},"传入参数：",{"$nulls":4},"手机号1、手机号2、积分数量"]
[{"$nulls":11},"传出参数：",{"$nulls":4},"成功/失败"]
[{"$nulls":11},"功能",{"$nulls":4},"从手机号1向手机号2移动指定数量积分"]
[]
[null,null,"另外需要接入在线客服功能。目前优鲜信/优鲜生已经接入，增加入口就可以了"]
[]
[]
[null,"4、支付以及分账逻辑"]
[null,null,"使用建行分账功能，相关参数/接口文档/所需材料由优鲜信提供"]
[null,null,"业主付钱之后不立即进行分账，待订单完成，核销之后进行分账，其中平台抽取X%，比例在平台上设置，如能支持按商户设置则按商户设置，"]
[null,null,"如不支持则整个平台统一"]
[]
[{"$nulls":45},"1"]

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[]
[null,"1、系统组成"]
[]
[null,null,null,"功能模块",{"$nulls":5},"终端形式",{"$nulls":10},"使用者",{"$nulls":8},"功能"]
[null,null,null,"运营管理端",{"$nulls":5},"web",{"$nulls":10},"优鲜信运营人员",{"$nulls":8},"审核发布信息、查看订单、统计等"]
[null,null,null,"业主端",{"$nulls":5},"移动端H5页面-内嵌在优鲜信APP",{"$nulls":10},"C端用户",{"$nulls":8},"发布宝贝、在线交易等"]
[]
[null,null,null,"开发语言：java"]
[null,null,null,"开发框架：请事前提供，双方讨论后决定"]
[]
[]
[]
[null,"2、系统功能"]
[]
[null,null,"系统使用者包含如下角色："]
[null,null,"角色",{"$nulls":8},"说明"]
[null,null,"优鲜信运营人员",{"$nulls":8},"优鲜信公司运营人员、管理团队等等"]
[null,null,"C端用户",{"$nulls":8},"所有下载app的客户"]
[]
[null,null,"系统使用流程："]
[null,null,"卖家发布",{"$nulls":8},"卖家发布宝贝，设置售卖价格"]
[{"$nulls":11},"卖家可定期擦亮宝贝"]
[]
[]
[null,null,"后台审核",{"$nulls":8},"运营人员审核卖家发布的信息，可设置自动审核条件"]
[]
[]
[null,null,"买家交易",{"$nulls":8},"卖家在线支付或者线下支付"]
[{"$nulls":11},"线上支付平台抽成"]
[{"$nulls":11},"线下支付平台不抽成，但不提供交易担保/不承担售后"]
[]
[null,null,"备注：",{"$nulls":8},"参照咸鱼"]
[]
[]
[{"$nulls":45},"1"]